Frequently Asked Questions

Find the appropriate category and click on the arrow next to the question to expand the answer

Site Navigation

How do I find the list of videos specific to my position?

You must be logged in to your account to view lessons.  Once logged in go to "Courses" accross the main video site navigation.  For quick access click here

How do I access Fast Tracks?

You must be logged in to your account to view lessons.  Once logged in go to "Courses" accross the main video site navigation.  Scroll down to see a list of Fast Tracks available.  For quick access click here

My quiz link is not working

If the video course has an associated quiz, the link will be located once you open the video.  The link will show in the description but you can not click the link until you open the video.  To open a video from a course listing, click on the video above the description.

Video Access

Why does it say "No Videos to Show" when I click on a course?

You will only have access to videos based on your purchased plan.  You will get this message if you do not have access to any videos within that course. To purchase addtional lessons or specialty courses click here

How do I purchase more videos or lessons?

To purchase addtional lessons or specialty courses click here

How do I give my staff access to the trainings?

You can invite your staff members by completing the "Add additional Log Ins" form located in your Manage my Account Page.  Your account has a maximum number of log ins allowed.  If you have exceeded your allowed amount you will have the option to purchase addtional log ins. 

Can staff members use the same log in?

Log in sharing is strictly prohibited on CS EYE Academy.  If your account shows this activity it will  be deactivated.  Log in sharing also causes issues with staff reports and access.  Please go to "Manage My Account" page to manage your log ins.  You can add, remove or replace log ins.

Managing My Account

How do I give my staff access to the trainings?

You can invite your staff members by completing the "Add additional Log Ins" form located in your Manage my Account Page.  Your account has a maximum number of log ins allowed.  If you have exceeded your allowed amount you will have the option to purchase addtional log ins. 

Can I remove or replace a former staff member?

You can replace a staff member by using the "Replace Users on your Account" form located in your Manage my Account Page.  If you wish to completely remove a staff members access contact support at support@cseye.biz or click here 

I forgot my password, how can I retrieve it?

From the log in screen, choose the "Forgot Password?" link and follow the instructions to reset your password.

How do I change my password?

There are 2 ways to change your password.  

 

1.  Click on "Account" from the main viewing screen and choose "Change Password" from the dropdown.

 

2. Click on "My Account" from the main site page and under Manage My Account you will see an option to change your password.

General Information

What are Fast Tracks?

Fast Tracks consist of video courses broken down into the videos you will want to watch first.  For a list of Fast Tracks click here

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